How should I display my candles?

When displaying in your store, try to avoid direct sunlight as this may cause the candles to discolor. You should also avoid direct or high heat areas to avoid sweating.

We recommend storing candles and melts in a cool, dry place.

Why is there smoke or soot coming from the candles?

While soy candles do not emit toxins, you may see soot begin to accumulate on the container if the wick is too long, there is a draft around your candle or the candle has been burning for an extended period of time. This is NOT the same as the toxic soot left from paraffin candles.

Why does the candle look splotchy?

The splotchy look is likely a result of the wax pulling away from the jar resulting in what is referred to as wet spots. This most often happens in colder weather as the wax expands and contracts. You may notice the wet spots change their position. This is completely normal and does not affect the performance of your candle.

Do candles expire?

The answer to this question can vary by fragrance, but generally, if you store your candles in a cool, dry place that is out of direct light you should be able to enjoy them for years to come!

Scents with vanilla tend to change more quickly.

What are your fragrance oils made of?

The fragrance oils that we use in our candles consist of both natural and synthetic aromatic ingredients. Natural fragrances are extracted from plants and flowers and synthetic fragrances are manufactured from man-made materials.

What are your wicks made of?

We use a flat braided cotton wick with paper threads woven into the cotton. Our wicks are lead and zinc free.

What is a fragrance note?

Fragrances are often referred to in the terms of top, middle and base notes. The way the notes combine together is what creates the scent profile.

Top notes are often what you smell first and give you an initial impression of a fragrance. This is often the lighter scent and most volatile, which means they tend to fade more quickly than the other notes.

Middle notes are the heart of the fragrance as it's what balances out the top and base notes. The middle notes are usually the most prominent aroma you will smell while the candle is burning.

Bottom or base notes are often what you will find lingering in the room once a candle has been extinguished. They are the lasting impression of a fragrance.

What are the benefits of soy wax?

Soy wax is biodegradable and comes from a natural, renewable resource. Our soy wax comes from soybeans grown right here in the USA. Soy wax does not contain petrol-soot and will not emit toxins. Our soy wax is completely free of animal-derived substances.

Many of our customers have noticed that our soy candles do not give them headaches, leave black soot marks on their walls, and do not have a chemical smell like some candles made from or with paraffin.

Are your fragrance oils safe?

All of our fragrance oils are phthalate-free and adhere to RIFM and IFRA standards for safety and purity.

While many of our fragrance oils are skin-safe (able to be used in items like lotion or soap) this is not something we have tested because we do not make body products. We do not suggest using our candles as a lotion or massage candle.

Are your products compliant with California Prop 65?

Yes. Our candles and wax melts do not contain any of the toxins or materials that would require additional prop-65 labeling.

Is your wax vegan?

The wax we use in our candles and melts is completely free of animal-derived substances and cruelty-free, making it vegan-friendly!⁠

Who should I contact with questions about my ShopPay Installements account?

If you have questions about your loan, making a payment, or managing your account please contact the Installments Help Center

Abboo Candle Co does not have access to your installment account.