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Frequently Asked Questions
Welcome to our wholesale FAQ page! Here you'll find answers to the most common questions about partnering with Abboo Candle Co.
About Our Products
What kind of wax do you use?
We use soy wax.
Soy wax is biodegradable and comes from a natural, renewable resource. Our soy wax comes from soybeans grown right here in the USA. Soy wax does not contain petrol-soot and will not emit toxins. Our soy wax is completely free of animal-derived substances.
Many of our customers have noticed that our soy candles do not give them headaches, leave black soot marks on their walls, and do not have a chemical smell like some candles made from or with paraffin.
The wax we use in our candles and melts is completely free of animal-derived substances and cruelty-free, making it vegan-friendly!
What are your wicks made of? Are they lead-free?
We use a flat braided cotton wick with paper threads woven into the cotton.
Our wicks are lead and zinc free.
Are your fragrances non-toxic / clean?
The fragrance oils that we use in our candles consist of both natural and synthetic aromatic ingredients. Natural fragrances are extracted from plants and flowers and synthetic fragrances are manufactured from man-made materials.
All of our fragrance oils are phthalate-free and adhere to RIFM and IFRA standards for safety and purity.
While many of our fragrance oils are skin-safe (able to be used in items like lotion or soap) this is not something we have tested because we do not make body products. We do not suggest using our candles as a lotion or massage candle.
What is the estimated burn time for your candles?
Estimated burn times will vary by the style of candle vessel and how well the wick is maintained when burning the candle. Trimming your wick not only provides a cleaner burn, but a longer burn.
All of our estimated burn times can be found on our product pages as well as our Wholesale Catalog and Line Sheet.
How long do your car diffusers or wax melts last?
On average, our car diffusers will last up to 2 months. It will vary on how often your diffuser is exposed to direct sunlight as well as the temperature.
Our wax melts vary greatly depending on the type of warmer used.
How should I display Abboo Candle Co. products in my store?
When displaying in your store, try to avoid direct sunlight as this may cause the candles to discolor. You should also avoid direct or high heat areas to avoid sweating.
We recommend storing our products in a cool, dry place.
Why does the candle have gray spots or look splotchy?
The splotchy look is likely a result of the wax pulling away from the jar resulting in what is referred to as wet spots. This most often happens in colder weather or when there are varying temperatures as the wax expands and contracts. You may notice the wet spots change their position. This is completely normal and does not affect the performance of your candle.
Do candles expire?
The answer to this question can vary by fragrance, but generally, if you store your candles in a cool, dry place that is out of direct light you should be able to enjoy them for years to come!
Scents with vanilla tend to change more quickly.
Are Abboo Candle Co. products compliant with California Prop 65?
Yes, all of our products are compliant with California Prop 65.
Abboo Candle Co. products do not contain any of the toxins or materials that would require additional prop-65 labeling.
What if I have questions about how to use or care for a product?
We have a comprehensive Product Use and Care page on our website. This is a great resource for your staff, too.
Scents & Fragrance
I'm not sure which scent to choose. Can you help?
Sure! We suggest starting with our Fragrance Library. Here you can easily explore the scents we currently have available.
You can always reach out to us and we're happy to offer suggestions based on what's popular that time of year or share our current best sellers.
How strong are your candles?
This is going to vary greatly by the scent you choose as well as the product type.
Some scents are naturally lighter while others are designed to fill a large room, and that performance depends on room size and airflow.
What are fragrance notes?
Fragrances are often referred to in the terms of top, middle and base notes. The way the notes combine together is what creates the scent profile.
Top notes are often what you smell first and give you an initial impression of a fragrance. This is often the lighter scent and most volatile, which means they tend to fade more quickly than the other notes.
Middle notes are the heart of the fragrance as it's what balances out the top and base notes. The middle notes are usually the most prominent aroma you will smell while the candle is burning.
Bottom or base notes are often what you will find lingering in the room once a candle has been extinguished. They are the lasting impression of a fragrance.
How can I sample fragrances?
Option 1: The Signature Discovery Set
Experience the core of our collection with our Signature Discovery Set. This curated kit includes a sample of all 10 of our beloved year-round fragrances, allowing you to explore the quality and character of our hand-poured scents.
Our Risk-Free Offer: Purchase the Discovery Set today, and upon shipment, we will email you a unique discount code for the full value of the set (less shipping). Apply this code to your first wholesale order on our website of $180 or more. It's our way of making it easy for you to sample our entire signature line, risk-free.
Option 2: The "Build Your Own" Sample Order
Want to try specific seasonal scents or just a few fragrances you're most curious about? We invite you to place an order for individual wax melt cubes only with no minimum purchase required. This is the perfect way to build a custom sample pack tailored to your shop's unique style.
Partner Tip: After sampling, save your wax melt cubes! They make perfect, cost-effective in-store testers for your customers to experience a scent, especially for packaged items like our Room Sprays and Car Diffusers.
Option 3: The Full-Size Candle Sample
To fully experience a candle's hot throw and ambiance, we recommend purchasing one of our 6 oz Gold Tin Candles. At a wholesale price of just $8.00, it's our most accessible full-size candle and the perfect way to test a scent's performance before committing to a larger order.
Please note: wax melt cubes are exclusive to our wholesale website and not available on wholesale platforms.
Ordering & Shipping
When will my order ship?
Our standard production time is 7-10 days. Once your order is out of production, we prepare it for shipment. You'll receive a shipping email with tracking number when your order is ready to go.
Please note during peak season (September through December) our production time may be closer to 10-14 days. You can always find our current production time on at the top of our homepage.
Do you offer local pickup in the Fortville area?
Yes, we do have local porch pickup in Fortville. At checkout, you'll see the option for pickup if you're local.
Who should I contact with questions about my Shop Pay Installments account?
If you have questions about your loan, making a payment, or managing your account please contact the Installments Help Center
Abboo Candle Co does not have access to your installment account.
Brand & Story
What does "hand-poured" actually mean?
It means we create our products in small batches, with great attention to detail, not on a massive production line.
Do you have a physical store I can visit?
No, we do not have a physical store. We are online only.
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