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Frequently Asked Questions
Welcome to our wholesale FAQ page! Here you'll find answers to the most common questions about partnering with Abboo Candle Co.
Ordering & Shipping
What are your order minimums?
We love supporting shops of all sizes!
Our Opening Order minimum is $150.
For returning partners ordering directly through our website, there is no minimum for reorders ($0).
If you are ordering via Faire, the reorder minimum is $100.
How much is shipping?
On our direct website, we offer a $20 Flat Rate UPS Ground shipping fee for all orders under $299. Once your cart hits $299, shipping is on us!
Strategy Tip: Unlike Faire, you don’t need a paid subscription to unlock free shipping with us—just hit that $299 mark.
Do you offer dropshipping?
Yes! For retailers who prefer not to carry physical inventory or those with limited shelf space, we offer a dropshipping program via Shopify Collective. Our Collective partners receive a 30% margin and access to our Signature 8 collection of candles, melts and car diffusers.
How long will it take to receive my order?
We pour in small batches to ensure quality.
- Standard Website Orders: Typically ship within 5–7 business days.
- 9 oz Classic Twist Lid Jars: Because these are a wholesale-exclusive staple, they require a 10–14 day lead time year-round.
- Peak Season (Oct–Dec): Please allow 10–14 days for all orders during the holiday rush.
We ship all packages UPS Ground or UPS Ground Saver.
Do you offer local pickup in the Fortville area?
Yes, we do have local porch pickup in Fortville. At checkout, you'll see the option for pickup if you're local.
Do you offer net terms?
Direct website orders are paid at checkout via Shopify. However, for better cash-flow flexibility, we offer Shop Pay Installments, allowing you to split your purchase into 4 interest-free payments.
Subject to Shop Pay Installments terms and conditions.
Who should I contact with questions about my Shop Pay Installments account?
If you have questions about your loan, making a payment, or managing your account please contact the Installments Help Center
Abboo Candle Co does not have access to your installment account.
Scents & Fragrance
Can I smell the scents before placing a full order?
Yes! We offer Discovery Sets exclusively on our website. Our Signature 8-Pack ($16) includes a credit toward your first direct wholesale order of $150+.
I'm not sure which scent to choose. Can you help?
Sure! We suggest starting with our Fragrance Guide. Here you can easily explore the scents we currently have available.
You can always reach out to us and we're happy to offer suggestions based on what's popular that time of year or share our current best sellers.
Do you include samples in wholesale orders?
Every order includes a heart-shaped wax melt sample. If there is a specific scent you are curious about, just leave a note in the checkout comments and we will do our best to fulfill it!
How strong are your candles?
This is going to vary greatly by the scent you choose as well as the product type.
Some scents are naturally lighter while others are designed to fill a large room, and that performance depends on room size and airflow.
What are fragrance notes?
Fragrances are often referred to in the terms of top, middle and base notes. The way the notes combine together is what creates the scent profile.
Top notes are often what you smell first and give you an initial impression of a fragrance. This is often the lighter scent and most volatile, which means they tend to fade more quickly than the other notes.
Middle notes are the heart of the fragrance as it's what balances out the top and base notes. The middle notes are usually the most prominent aroma you will smell while the candle is burning.
Bottom or base notes are often what you will find lingering in the room once a candle has been extinguished. They are the lasting impression of a fragrance.
About Our Products
What kind of wax do you use?
We use soy wax.
Soy wax is biodegradable and comes from a natural, renewable resource. Our soy wax comes from soybeans grown right here in the USA. Soy wax does not contain petrol-soot and will not emit toxins. Our soy wax is completely free of animal-derived substances.
Many of our customers have noticed that our soy candles do not give them headaches, leave black soot marks on their walls, and do not have a chemical smell like some candles made from or with paraffin.
The wax we use in our candles and melts is completely free of animal-derived substances and cruelty-free, making it vegan-friendly!
What are your wicks made of? Are they lead-free?
We use a flat braided cotton wick with paper threads woven into the cotton.
Our wicks are lead and zinc free.
Are your fragrances non-toxic / clean?
The fragrance oils that we use in our candles consist of both natural and synthetic aromatic ingredients. Natural fragrances are extracted from plants and flowers and synthetic fragrances are manufactured from man-made materials.
All of our fragrance oils are phthalate-free and adhere to RIFM and IFRA standards for safety and purity.
While many of our fragrance oils are skin-safe (able to be used in items like lotion or soap) this is not something we have tested because we do not make body products. We do not suggest using our candles as a lotion or massage candle.
What is the estimated burn time for your candles?
Estimated burn times will vary by the style of candle vessel and how well the wick is maintained when burning the candle. Trimming your wick not only provides a cleaner burn, but a longer burn.
All of our estimated burn times can be found on our product pages as well as our Wholesale Catalog and Line Sheet.
How long do your car diffusers or wax melts last?
On average, our car diffusers will last up to 2 months. It will vary on how often your diffuser is exposed to direct sunlight as well as the temperature.
Our wax melts vary greatly depending on the type of warmer used.
How should I display Abboo Candle Co. products in my store?
When displaying in your store, try to avoid direct sunlight as this may cause the candles to discolor. You should also avoid direct or high heat areas to avoid sweating.
We recommend storing our products in a cool, dry place.
Why does the candle have gray spots or look splotchy?
The splotchy look is likely a result of the wax pulling away from the jar resulting in what is referred to as wet spots. This most often happens in colder weather or when there are varying temperatures as the wax expands and contracts. You may notice the wet spots change their position. This is completely normal and does not affect the performance of your candle.
Do candles expire?
The answer to this question can vary by fragrance, but generally, if you store your candles in a cool, dry place that is out of direct light you should be able to enjoy them for years to come!
Scents with vanilla tend to change more quickly.
Are Abboo Candle Co. products compliant with California Prop 65?
Yes, all of our products are compliant with California Prop 65.
Abboo Candle Co. products do not contain any of the toxins or materials that would require additional prop-65 labeling.
What if I have questions about how to use or care for a product?
We have a comprehensive Product Use and Care page on our website. This is a great resource for your staff, too.
Brand & Story
What does "hand-poured" actually mean?
It means we create our products in small batches, with great attention to detail, not on a massive production line.
Do you have a physical store I can visit?
No, we do not have a physical store. We are online only.
In accordance with the California Cleaning Product Right to Know Act, we are committed to full transparency regarding the ingredients.
CA SB 258 Compliance
Reed & Car Diffusers
Ingredient | CAS # | Functional Purpose
Diethylene Glycol Monobutyl Ether (Butoxydiglycol) | 112-34-5 | Solvent / Fragrance Carrier
Fragrance (Parfum) | N/A | Fragrance
The fragrance used in this product is a proprietary blend. This product does not contain fragrance allergens above the 0.01% (100 ppm) threshold as defined by Annex III of the EU Cosmetics Regulation.
Room Sprays
Ingredient | CAS # | Functional Purpose
Water | 7732-18-5 | Diluent / Solvent
Butoxydiglycol | 112-34-5 | Solvent / Fragrance Carrier
Fragrance (Parfum) | N/A | Fragrance
Phenoxyethanol | 122-99-6 | Preservative / Stabilizer
The fragrance used in this product is a proprietary blend. This product does not contain fragrance allergens above the 0.01% (100 ppm) threshold as defined by Annex III of the EU Cosmetics Regulation.
The Abboo Direct Advantage
Why our partners prefer ordering right here at www.abboocandlecowholesale.com
1. Full Product Access
While other wholesale platforms carry a limited Abboo catalog, ordering direct gives you access to our entire collection, including Tumbler Candles, 3-Wick Candles, Room Sprays, Reed Diffusers and Boxed Car Diffusers.
2. $0.00 Reorder Minimums
We believe in helping you manage your cash flow. Once you’ve placed your opening order, there is no minimum dollar amount required for reorders on our website. Plus, all items except the 9 oz Twist Jars and Unboxed Car Diffusers have no case pack minimum on our website!
3. Simple, Transparent Shipping
Orders $299+: Free Shipping (No subscription required).
Orders under $299: $20 Flat-Rate Ground Shipping.
4. Shop Pay Installments
Need extra flexibility? Choose Shop Pay Installments at checkout to split your wholesale purchase into 4 interest-free payments. Subject to Shop Pay Installments terms and conditions.
6. Scent Sampling
Exclusive to our website, our Discovery Sets are the perfect way to experience our scent collections. Purchase our Signature Wickless Discovery Set for $16 and we will credit that $16 back toward your first wholesale order of $150 or more placed here on our website. Seasonal Discovery Sets are also available for purchase (without credit back).
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