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FAQ
Wholesale FAQ
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What are some burn or safety tips I can share with my customers?
Follow these tips to get the safest, longest burn from your candles:
• Always burn candles within sight and out of the reach of children and pets.
• Keep candle wicks trimmed to 1/4"-1/2" and remove the wick trimmings or debris prior to lighting.
• Discontinue use with 1/4"-1/2" of wax remains.
• Avoid burning candle for more than 4-6 hours at a time.
• Never touch a burning candle. Use a snuffer to properly extinguish flames.
• Do not flush or pour wax down drains.
• Keep burning candle out of drafts or near/on anything that may catch fire. -
Do you offer private label or white label?
No, we do not offer private label or white label.
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Do you have a Minimum Advertised Price (MAP) policy?
Yes, we have an established MAP Policy that our retail partners are expected to adhere to in the marketing and advertising of our products. Approved retailers can access our MAP Policy anytime.
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Can I resell your products on a website that isn't my own, like Etsy?
No, we do not permit the sale of our products on third-party websites including but not limited to Amazon, eBay or Etsy.
Wick care items (trimmers, dippers and snuffers) are excluded from this restriction as they are not branded with our business name or information.
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How should I display the candles in my store?
We recommend storing candles and melts in a cool, dry place. When displaying in your store, try to avoid direct sunlight as this may cause the candles to discolor. You should also avoid direct or high heat areas to avoid sweating.
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Do you offer drop shipping?
No, we do not offer drop shipping.
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What should I do if my order arrives with damaged items?
If your package arrives damaged please email us immediately and include photos of the shipping box and all of the damaged items. Do not throw away the box or broken item as the shipping carrier may want to inspect them as part of the claim process.
Replacement items, if available, will be sent out ASAP once the photos are provided. If a replacement is not available a refund will be issued.
Note that when ordering through a platform, such as Faire, they may have different requirements for submitting a damage claim and/or requesting a refund for damaged items. -
Why can't I view everything on your website?
Some pages of our website, such as pricing, are restricted. Once you have completed a Wholesale Application and we have approved it you'll receive an email with instructions to set up your account. When you're logged in with your approved account you should be able to access all pages and products on our website.
If you created an account prior to submitting your Wholesale Application, you will not be able to access restricted areas until we have approved your Wholesale Application.
Unapproved accounts will see "Sorry, you must have an approved wholesale account to access this page. Please complete our Wholesale Application." on restricted areas of our website.
Shop Pay Installments FAQ
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Is there a fee to use Shop Pay Installments?
For installments orders that are split into 4 biweekly payments, there are no additional charges, interest rates, or late fees.
Interest rates will apply if you select a monthly payment plan.
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Will using Shop Pay Installments affect my credit score?
If you choose to pay for your order in 4 installments, then your credit score isn't impacted.
If you choose a monthly payment program, and do not make your payments on time, your credit score may be negatively impacted.
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Is there a purchase limit to use Shop Pay Installments?
Shop Pay Installments is available for purchases of $50 - $3000.
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Can I use Shop Pay Installments to purchase gift cards?
No. Shop Pay Installments may not be used to purchase gift cards.
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What payment methods can I use with Shop Pay Installments?
Shop Pay Installments is available for purchases made using a credit and debit card. Capital One cards are not accepted by Shop Pay Installments.
Monthly payment plan options will require a debit card purchase.
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Who do I contact if I have questions about my Shop Pay Installments account?
If you have questions about your loan, making a payment, or managing your account please contact the Installments Help Center
Abboo Candle Co does not have access to your installment account.
Candle FAQ
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How should I store my candles?
Store your candles in a cool, dry place. If exposed to sunlight for prolonged periods of time, soy candles may discolor or fade.
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Why is there excessive smoke or soot coming from my candles?
While soy candles do not emit toxins, you may see soot begin to accumulate on the container if the wick is too long, there is a draft around your candle or the candle has been burning for an extended period of time. This is NOT the same as the toxic soot left from paraffin candles.
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Why can I no longer smell a candle while it is still burning?
When you burn your candle for extended periods of time the wax gets too hot and the fragrance oils begin to burn off and may result in you no longer being able to smell your candle. It's also possible that you've become "nose blind" to the fragrance. Try stepping outside of the room for a few minutes and then come back into the room.
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Why does my candle have a bumpy surface?
Soy wax does not cool with a perfectly smooth top and may appear bumpy or develop small crystals (often referred to as frosting). Both of these traits are purely cosmetic and do not affect the performance of your candle. It's also possible to see frosting on the sides of candle jars.
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Why does my candle look splotchy?
The splotchy look is likely a result of the wax pulling away from the jar resulting in what is referred to as wet spots. This most often happens in colder weather as the wax expands and contracts. You may notice the wet spots change their position. This is completely normal and does not affect the performance of your candle.
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Do candles expire?
The answer to this question can vary by fragrance, but generally, if you store your candles in a cool, dry place that is out of direct light you should be able to enjoy them for years to come!
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What is wick mushrooming?
At times you may notice build-up, similar looking to a mushroom, on the end of your wick. This is most often seen when the candle has been burning for an extended period of time.
Trim this "mushroom" off of the wick before you light it again and be sure to dispose of the debris.
Ingredients & Materials FAQ
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What are your fragrance oils made of?
The fragrance oils that we use in our candles consist of both natural and synthetic aromatic ingredients. Natural fragrances are extracted from plants and flowers and synthetic fragrances are manufactured from man-made materials.
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What are your wicks made of?
We use a flat braided cotton wick with paper threads woven into the cotton. Our wicks are lead and zinc free.
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What is a fragrance note?
Fragrances are often referred to in the terms of top, middle and base notes. The way the notes combine together is what creates the scent profile.
Top notes are often what you smell first and give you an initial impression of a fragrance. This is often the lighter scent and most volatile, which means they tend to fade more quickly than the other notes.
Middle notes are the heart of the fragrance as it's what balances out the top and base notes. The middle notes are usually the most prominent aroma you will smell while the candle is burning.
Bottom or base notes are often what you will find lingering in the room once a candle has been extinguished. They are the lasting impression of a fragrance. -
What are the benefits of soy wax?
Soy wax is biodegradable and comes from a natural, renewable resource. Our soy wax comes from soybeans grown right here in the USA. Soy wax does not contain petrol-soot and will not emit toxins. Our soy wax is completely free of animal-derived substances.
Many of our customers have noticed that our soy candles do not give them headaches, leave black soot marks on their walls, and do not have a chemical smell like some candles made from or with paraffin. -
Are your fragrance oils safe?
All of our fragrance oils are phthalate-free and adhere to RIFM and IFRA standards for safety and purity.
While many of our fragrance oils are skin-safe (able to be used in items like lotion or soap) this is not something we have tested because we do not make body products. We do not suggest using our candles as a lotion or massage candle. -
Do you use essential oils in your candles?
Some of our fragrance oils are blended with a safe, candle-grade amount of essential oils. Improper use of essential oils in candles can be toxic and often the properties of the essential oil will burn off.
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Are your products compliant with California Prop 65?
Yes. Our candles and wax melts do not contain any of the toxins or materials that would require additional prop-65 labeling.
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What is a phthalate?
There are many types and classifications of phthalates. The phthalates creating a concern for human health is typically used in plastic products. Phthalates used in fragrance oils, known as DEP (Diethyl Phthalate), are solvents used to extend the aromatic strength of the candle fragrance oil. DEP has been found to be non-toxic in skin products and candles if used at safe levels.
We only use phthalate-free fragrance oils in our products. -
Is your wax vegan?
The wax we use in our candles and melts is completely free of animal-derived substances and cruelty-free, making it vegan-friendly!
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