Effective Date: June 13, 2025

This policy outlines the procedures for cancellations, returns, and the reporting of damaged goods for all wholesale orders.

1. General Return & Exchange Policy

Due to the nature of our hand-poured products, all wholesale sales are final and are not eligible for returns or exchanges. We do not accept returns on unsold merchandise. We encourage you to take advantage of our sampling options before placing a large order.

2. Order Cancellations

Cancellations or amendments to an order must be requested within 24 hours of the order being placed. As we begin production quickly to meet our stated lead times, orders canceled after the 24-hour window may be subject to a 20% restocking fee.

3. Damaged Items or Order Discrepancies

We do our best to pack every order with care. However, if you receive damaged items or find a discrepancy with your order, please follow this procedure:

• Inspect your order immediately upon receipt.
• All claims for damaged items or order discrepancies (e.g., missing items) must be reported to us within 5 days of delivery.
• To file a claim, please contact us via email at michelle@abboocandleco.com or by text at 317-747-0898. Please include your business name and order number.
• Photos of the damaged items AND the shipping box they arrived in are required to process a claim. This is necessary for our own records and for filing claims with our shipping carrier.
• Upon approval of your claim, we will ship replacements for the damaged items at our expense, if they are available. If a replacement is not available, a refund for the value of the damaged goods will be issued to your original payment method.

We are committed to being a supportive partner and will work with you to resolve any issues with your order quickly and fairly.