Effective Date: March 12, 2026

This policy outlines the procedures for cancellations, returns, and the reporting of damaged goods for all wholesale orders. At Abboo Candle Co., we are committed to being a supportive partner and will work with you to resolve any issues quickly and fairly.

1. General Return & Exchange Policy

Due to the hand-poured, made-to-order nature of our products, all wholesale sales are final.

• Returns/Exchanges: We do not accept returns or exchanges on unsold or seasonal merchandise.
• Sampling: To ensure our fragrances are a perfect fit for your shop, we strongly encourage ordering a Wickless Discovery Set (available exclusively on our website) before placing a full opening order.

2. Order Cancellations

We begin production quickly to meet our stated lead times.

• Window: Cancellations or amendments to an order must be requested within 24 hours of the order being placed.
• Restocking Fee: Orders canceled after the 24-hour window may be subject to a 20% restocking fee to cover the cost of materials and labor already dedicated to your order.

3. Damaged Items or Order Discrepancies

While we take great care in packing your order for a safe journey, we understand that transit issues can occur. Please follow this procedure to ensure a smooth resolution:

1. Inspection: Inspect your order immediately upon receipt.
2. Reporting Window: All claims for damaged items or order discrepancies (e.g., missing items) must be reported within 5 days of delivery.
3. How to File: Contact us via email at michelle@abboocandleco.com or by text at 317-747-0898. Please include your business name and order number.
4. Documentation: Photos of the damaged items AND the shipping box they arrived in are required to process a claim. This documentation is necessary for our records and for filing claims with the shipping carrier.
5. Resolution: Upon approval of your claim, we will ship replacements for the damaged items at our expense (if available). If a replacement is not available or if the items were seasonal/limited edition, a refund for the value of the damaged goods will be issued to your original payment method.